The Lost Art of Listening

Improved communications skills—and deliberate listening in particular—can result in better client care. Moreover, “being heard” demonstrates stronger sense of caring, engagement and rapport.

Listening is the most powerful form of acknowledgment, one that builds relationships and provides a feeling of acceptance.

Lonnie Hirsch

Lonnie Hirsch, Co-Founder of Healthcare Success Strategies, shares his 9 tips for improving patient encounters and patient satisfaction.